Forest floor, lifted.

Visitor Experience: Out With The Old

This is part two of a series; I suggest you start with the first instalment, here. Understanding our visitors’ needs and desires and trying to facilitate their experiences—both internal and external—very quickly become more important than creating didactic panels and programs. Organizations have started creating departments of Visitor Experience and hiring directors of Visitor Experience, and …

Lighthouse, Ucluelet

Hiring Talented Interpreters

“You can hire talent and give it experience. You can’t do the opposite.” -me In my previous entries in this series, I have tried to build the argument that a) traditional sit-down interpreter interviews are a waste of time and select for the wrong qualities, and b) interpretive workshop interviews, though much better, are a …

Autumn in Stanley Park

The Interpretive Atlas

Layer upon layer of stories still to be told… As an interpretive planner, I work with parks, museums and similar organizations to help bring their stories to life for their visitors. And I’m always looking for tools to help my clients visualize new possibilities. It’s sometimes hard to make abstract ideas concrete; that’s true for all interpreters, of …

Imagine.

Workshop Interviews: A Dissenting Opinion

The interpretive workshop interview is a (mis)step in the right direction. In my previous article, Hiring Better Interpreters, I asserted that traditional sit-at-the-table interviews tend to select candidates who are really good at sitting at a table being interviewed. I am certainly not alone in making that observation. A number of years ago, in an effort to ferret …

A lone canoeist paddles in the evening mist.

One Professional’s Development

By Nicole Cann As I was writing my previous article about finding a way to make professional development affordable for any budget, I found myself wanting to share all of my own favourite examples of  professional development, within an expanded definition of the term. Trouble was, I had TOO many personal examples to share. So that’s what …

Professional development at any budget.

Professional Development… at all costs!

“Wouldn’t it be great if you could wave a magic wand and design your own professional development plan? If you widen your definition of what professional development actually is, you may be able to do just that.” It is with great pleasure that I present a guest post from my friend and colleague Nicole Cann. Nicole …

zumba

Zumba and the Price of Interpretive Programs

We need to be honest with ourselves about the impact of price on the demand for our programs. More and more in the world of interpretation, we charge fees for our programs. And if you’re like me, you’ve known the frustration of trying to convince your customers that there is monetary value in guided walks …