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If you're new to my mailing list, welcome. If you've been with me for years, I'm so glad you're still here. Please let me know how my blog and webinars could be more useful to you. I've got a webinar coming up that I'm quite excited about: how to get started in community engagement. If you have any particular requests for what should be featured in that webinar, please feel free to hit 'reply' and let me know.
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Thanks for reading. I appreciate it.
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Webinar: Consultation 101
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Good community engagement isn’t just a box to check—it’s one of the most powerful tools we have in visitor experience planning. Done well, it builds community buy-in, sparks new ideas, strengthens relationships, and makes the final product better for everyone. In …
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A Dialogue on Interpretation
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What happens when you turn your training session into a dialogue about being an interpreter? Here's how a few well-chosen questions sparked some of the most meaningful conversations I've heard in a long time.
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Start with a hook
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A hook is a short burst of surprise and delight—something that makes your visitors sit up, take notice, and silently say, "OK. I’m in." And if you do it well, they’ll stay with you for the rest of your program.
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Enright's Eight Principles
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Interpretive planning is the process of crafting exhibits, programs, and events that connect visitors to heritage sites, landscapes, stories, and collections. It is a creative process grounded in clearly defined goals, audience insights, and logistical realities. It’s a disciplined and intentional approach to designing memorable, meaningful visitor experiences. …
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