Professional development at any budget.

Professional Development… at all costs!

“Wouldn’t it be great if you could wave a magic wand and design your own professional development plan? If you widen your definition of what professional development actually is, you may be able to do just that.” It is with great pleasure that I present a guest post from my friend and colleague Nicole Cann. Nicole …

zumba

Zumba and the Price of Interpretive Programs

We need to be honest with ourselves about the impact of price on the demand for our programs. More and more in the world of interpretation, we charge fees for our programs. And if you’re like me, you’ve known the frustration of trying to convince your customers that there is monetary value in guided walks …

boat on calm water

Defining Your Values: Some Exercises

It takes time to become accustomed to values-based thinking. This is part two of a two-part article on organizational values in the heritage sector. Part one is here.  A values exercise is a way of defining your ethical approach to the prickly, unpleasant issues that are likely to rear their heads in the future. Your values …

bridge, paris

Organizational Values in the Heritage Sector

In the heritage sector, values and brand are ultimately one and the same. If your mission describes what you do as an organization, both your values and your brand describe how you do it. That may sound strange: brand and values sound like two very different areas of concern. But I’m going to suggest to …

man gazing right

Twenty(ish) Good Questions About Your Markets

What benefits are they seeking when they travel to an attraction like yours? This article is part of a series, Understanding Our Audiences, on market segmentation for interpretive planners and other visitor experience professionals. You should probably start at the beginning, here.   Here are some things you probably need to know about your visitors in order …

woman in traditional dress, Kota Kinabalu

Spray and Pray: The Fear of Excluding A Market

The point of market segmentation is not to make visitors unwelcome; it is the opposite. This article is part of a series, Understanding Our Audiences, on market segmentation for interpretive planners and other visitor experience professionals. You should probably start at the beginning, here.  Managers and boards of directors are sometimes reluctant to focus their …

Five Filters for Qualifying a Target Market

How do you know if a given audience segment has potential for you? This article is part of a series, Understanding Our Audiences, for interpretive planners and other visitor experience professionals. Here is the beginning of the series.  Every so often, someone in your organization will say, “Hey, we should really be serving Market  X!” …