I do full-suite visitor experience design, including market segmentation, competitive set analysis, essence of place exercises, program evaluations, visitor experience assessments, product plans, and more.
I design and lead professional development courses for interpreters and product developers. I can work in-person or remotely using digital learning management systems.
I wade through the data so you don't have to. Visitor segmentation sliced and diced demographically, geographically, and psychographically.