sculpture

The Art of Constructive Feedback

I had an opportunity to revisit my old stomping grounds this spring: I gave a keynote presentation to Alberta Parks interpreters in Kananaskis Country, where I began my career in 1982. It was a wonderful, nostalgic experience, and it really brought back to me the value of the training I got from that organization. So much of what I know about family programming, theatrical programming, […]

Continue reading
Lighthouse, Ucluelet

The Dying Art of Interpretive Evaluation

Anyone who has worked in interpretation for a while will tell you that evaluations are expensive—they take time and cash and a lot of expertise. Half the battle in any evaluation is just asking the right questions, and it’s amazing how hard that really is. But there are a couple of kinds of evaluation that are dead easy, cheap, and low-stress. And I’m amazed at […]

Continue reading
Information officers, Carnival Quebec

Evaluating Your Information Centre

Does yours rock? We’ve all been there: the very sad information centre. The staff are surly, the brochures are gone, the washrooms are horrifying, and everything digital is out of order. And I hope I can say we’ve all visited the opposite end of the spectrum. I did, recently. I walked into a clean, uncluttered, attractive information centre stocked with high-quality maps and brochures, and was […]

Continue reading
sculpture face-to-face,Oslo

Making Standards Your Own

This is the third instalment of a presentation I made at the Montreal NAI/IC Conference in May, 2015. You can find part one here. Be prepared for a little conflict when embarking on a standards exercise. There are a few strong lessons I learned from the evaluation project, and I have applied them since to other initiatives. First, be prepared to open a can of […]

Continue reading
town crier, london

Quantifying Sparkle, Part 2

Defining standards for personal interpretive programs This is part two . You should probably start with Part One, here.  A few years ago, I was approached by one of the premier interpretive facilities in western Canada. The director of visitor experience had just hired a new manager of interpretation who was young and brilliant. With the change in management, she wanted to set a baseline and document […]

Continue reading
crowd at pyramids

Quantifying Sparkle

Defining Standards for Personal Interpretive Programs I’ve had the opportunity, over the last few years, to do a great deal of traveling. I’m up to 54 countries and counting now, though my time in each has been tantalizingly brief. And as I travel, I manage to attend quite a few interpretive programs. I think it’s interesting to see the different interpretive styles and techniques out […]

Continue reading