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Visitor Experience Design
for the Heritage SectorI work with parks, museums, historic sites, zoos, and aquariums
to increase their revenue, attendance, satisfaction, and relevance.
WHAT I DO...
INTERPRETIVE PLANNING
I work with you and your team to bring your heritage place's stories to life.
PRODUCT DEVELOPMENT
Kickass personal programming, digital media development, exhibition pre-design... I specialize in transformative visitor experiences.
INTERPRETIVE WRITING
Digital media, panels, brochures, love letters... I am fast, creative, versatile, and concise.
VISITOR EXPERIENCE DESIGN
I facilitate full-suite visitor experience design, including marketing plans, essence of place exercises, product plans, visitor experience assessments, and more.
TRAINING
I design and lead professional development courses for interpreters and product development officers, and I can work in-person or remotely using digital learning management systems.
MARKET ANALYSIS
I wade through the data so you don't have to. Visitor segmentation sliced and diced demographically, geographically, and psychographically.
Unforgettable Visitor Experiences
NEW FROM THE BLOG...
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The Art of Constructive Feedback
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There are no meanings inherent in your resource.
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Interpretive Writing and the Art of Getting Things Done
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The Dying Art of Interpretive Evaluation
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Who is the audience for your interpretive plan?
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The Louvre Abu Dhabi: A Review
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Dear Don: Our staff aren’t sticking around.
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A Field Guide to Content Developers
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Essence of Place and Sustainable Tourism
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Should parks and museums have free entry?